Where is Sandei Blinds originally from ?
We strictly select and bring finest quality of fabrics and components from all over the world, such as from USA, France, Korea, Germany, Australia, etc., and proudly assemble them in Jakarta, Indonesia.
Where could customer get Sandei’s product?
We have main office, showroom and factory in Jakarta which the details are on ‘contact’ page in this website. The products are also distributed to our trustworthy Agents in all over big cities in Indonesia, which the contacts also could be found in this website as well.
How long is the warranty that customers get?
Sandei Blinds offers 5 years warranty for components only. Except for Tusky Manual components, it is offered 2 years warranty.
Are Sandei’s products environmental friendly?
Most of the products have Greenguard and Oekotex certificates and some of blinds fabrics that we have are recognized as green fabrics.
Does Sandei Blinds offer after sales service?
Yes we do. Sandei components mainly have 5 years warranty, which covers service or replace components in Jakarta and surroundings. For outside Jakarta, extra fee will be charged.
How to clean blinds?
Some fabrics or materials could be cleaned by damped clothes and some of them could be cleaned by vacuum cleaner. To remove stain, cleaning product with PH balance could be used. Rough brush is not recommended.
Does Sandei accept blinds cleaning service?
Unfortunately, Sandei could not clean your blinds, however we are able to recommend a good company that could assist you to do the cleaning. Besides, in normal condition, Blinds are easy managed products, so usually our client could clean the items with damp cloths or vacuum cleaner.
If the customer already has existing blinds, is it possible to change only the fabrics or slats, or to resize and cut the products?
Definitely possible, as long as they are Sandei’s products.
How is the procedure if clients are located in the cities that are not reached by Sandei’s Agents and their blinds need to be repaired?
Blinds could be delivered to the agents where clients bought the products.
Does Sandei Blinds serve international purchase?
Yes. However, we could not do the measurement and installation and delivery fee is covered by customer.
How long does the production and installation lead time?
For ready stock items, it takes approximately 3 to 14 working days depends on quantity. Whereas, for the items that are not in stock, needs around 1 month until 3.5 month calendar day.
Are Sandei Blinds’s products water and heat resistance?
Since blind’s function is to reduce heat and control glare from natural light, so all of the products are able to tolerate heat. However, not every fabric is water resistance. Usually exterior fabrics and interior fabrics that contain PVC are the one which could be installed at wet area or the area that exposed to the rain.
Could the Blinds be installed at any type of materials?
As long as the media is strong enough to bear the blinds’ load, is fine. However, for softer surfaces like gypsum, it should be strengthened by multiplex with thickness at least 9 mm.
Could existing manual blinds be modified or upgraded to motorized system?
Yes, as long as they are Sandei’s products.
Could Motorized Blinds be connected to Home Automation? and be operated by a smartphone or tablet?
Yes. Our motorized system, Somfy and Nice, are equipped with components that could be connected to most home automation system.
When power supply is down, could motorized blinds be operated manually?
No, the motorized blinds cannot be operated manually.
For motorized System, how much power do the motors consume?
It depends on motor type that is installed. The details are available in ‘ Products : motorized ‘ part.
How long is the battery power for remote or transmitter life span?
It depends on the usage. Generally, it takes about 6 months up to 1 year for normal use.
And batteries for transmitter are available at any electronic stores.
Could one motor be used for more than one blind?
As long as the blinds load are not exceed maximum limit the motor can bear, it is possible to combine some blinds and operate them with one motor. For more technical information, please contact us.
What is the difference between Tachikawa, Benthin and Tusky? And which one is stronger?
What are maximum size, width and height of blinds that can be bear by each component?
Those information could be found at ‘Products : Roller Blinds/Manual/Interior ‘ page in this website.